01908 505 984

Complaints

At Allsmiles Dentalcare we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

The person responsible for dealing with any complaint about the service which we provide is Sukhi Dhindsa, our Practice Manager.

 If patients are not satisfied with the result of our procedure then a complaint may be made to:

  • Primary Care Trust for complaints about NHS treatment Patient Advice and Liaison Service (PALS) Tel: 01908 243633
  • The Dental Complaints Service for complaints about private treatment. Tel: 0845 120 540

 

Complaints Policy
  1. At Allsmiles Dentalcare we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
  2. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
  3. The person responsible for dealing with any complaint about the service which we provide is Sukhi Dhindsa, Practice Manager.
  4. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to Sukhi Dhindsa immediately. If she is not available at the time, then the patient will be informed when they will be able to talk to her and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  5. If the patient complains in writing the letter will be passed on immediately to Sukhi Dhindsa, Practice Manager.
  6. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
  7. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  8. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  9. Proper and comprehensive records are kept of any complaint received.
  10. If patients are not satisfied with the result of our procedure then a complaint may be made to:
  • Primary Care Trust for complaints about NHS treatment Patient Advice and Liaison Service (PALS)Milton Keynes PCT HQ, Hospital Campus, Standing Way, Milton Keynes, MK6 5NG Tel: 01908 243633
  • The Dental Complaints Service for complaints about private treatment. Tel: 0845120540
  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ

Opening Times
Mon - 08.00am 17.00pm
Tue - 08.00am 17.00pm
Wed - 08.00am 17.00pm
Thu - 08.00am 17.00pm
Fri - 08.00am 17.00pm
Private appointments if required
Tue - 17.00pm 19.00pm
Wed - 17.00pm 19.00pm
CONTACT DETAILS

All Smiles Dental Care
12-13 Barnsdale Drive, Westcroft,
Milton Keynes, MK4 4DD
T (01908) 505 984
Email: info@allsmilesdentalcare.co.uk

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